1. About PulsoMax

PulsoMax operates as a content and social media growth agency , offering digital solutions aimed at brands, companies, content creators, influencers, freelancers, and profiles that want to improve their presence on social networks.

Our services may include, but are not limited to:

• Production of institutional videos;
• Video editing for social media;
• banner creation;
• carousel creation;
• promotional artwork;
• Creative pieces for digital campaigns;
• Profile optimization;
• Instagram audit;
• positioning consulting;
• content calendar;
• digital presence analysis;
• social growth packages;
• visibility packages;
• range packages;
• engagement packages;
• Complementary services for social networks.

PulsoMax aims to offer a more professional, organized, and transparent digital experience, helping its clients strengthen their communication, image, visibility, and presence in the online environment.

2. Acceptance of Terms

By using the PulsoMax platform, the user confirms that they are aware of and agree to all the conditions described in this document.

Acceptance of these Terms occurs when the user:

• Access the website;
• navigate through the platform's pages;
• fills out forms;
• Register;
• Request a quote;
• Contact us through official channels;
• hire any service;
• makes payments;
• It utilizes resources, tools, or functionalities of PulsoMax.

The user declares that they have the legal capacity to contract the services offered. If acting on behalf of a company, brand, organization, client, or third party, they declare that they have sufficient authorization to represent such individual or legal entity.

3. Important Definitions

For the purposes of these Terms of Use, the following definitions apply:

PulsoMax: brand, platform, agency or company responsible for offering the digital services described in this document.

User or client: a natural or legal person who accesses, uses, requests, contracts, or pays for services from PulsoMax.

Creative services: services related to the creation of videos, banners, carousels, artwork, visual content, promotional materials, digital pieces, and similar items.

Consulting services: services related to analysis, guidance, planning, auditing, positioning, profile optimization, content calendar, and strategic recommendations.

Social growth packages: services aimed at increasing visibility, reach, presence, interaction, or social proof on social networks, which may include followers, likes, views, comments, impressions, interactions, or similar modalities, as described on each contracting page.

Social networks or third-party platforms: Instagram, Facebook, TikTok, YouTube, Kwai, X/Twitter, LinkedIn, Pinterest, and any other digital platforms external to PulsoMax.

Order: a hiring request made by the user on the platform, containing information such as the service being contracted, quantity, data required for execution, status, value, and estimated deadline.

Delivery: full or partial execution of the contracted service, according to the specific conditions of the chosen modality.

Replacement: a new partial or supplementary execution of a given service, when applicable, according to the terms, rules, and conditions informed on the service page or in the Replacement Policy.

4. Subject of the services

PulsoMax offers digital solutions focused on improving social media presence, content creation, digital growth, and strengthening profiles, brands, and companies on social networks.

4.1. Content and creatives

Services include:

• Production of institutional videos;
• Videos for Reels, TikTok, Shorts, and social media;
• Editing short videos;
• banner creation;
• carousel creation;
• Artwork for posts;
• promotional artwork;
• thumbnails;
• Visual elements for campaigns;
• creative materials for advertisements;
• Graphic content for profiles and brands.

These services are creative in nature and depend on information provided by the client, including the brief, references, visual identity, objectives, and other materials necessary for production.

4.2. Digital presence and profile optimization

Services include:

• bio optimization;
• Highlights organization;
• profile analysis;
• Instagram audit;
• Positioning guidelines;
• improved visual presentation;
• content calendar;
• suggestions for editorial guidelines;
• Communication recommendations;
• Analysis of strengths and areas for improvement.

These services are advisory, strategic, and guidance-oriented in nature, and do not guarantee specific results, organic growth, increased sales, viral marketing, or consistent performance.

4.3. Positioning Consulting

Positioning consulting is aimed at brands, creators, companies, and professionals who want to improve how they communicate and present themselves on social media.

This service may involve analysis of:

• brand identity;
• target audience;
• value proposition;
• language;
• distinguishing features;
• visual positioning;
• published content;
• consistency of communication;
• opportunities for improvement;
• perception of authority;
• profile organization.

The recommendations provided are strategic in nature and depend on proper implementation by the client, as well as external factors beyond PulsoMax's control.

4.4. Social growth packages

Social growth packages are complementary services aimed at increasing visibility, reach, engagement, or social proof on social media.

These packages may include, depending on availability and the description of each service:

• followers;
• likes;
• views;
• comments;
• impressions;
• reach;
• interactions;
• engagement in publications;
• Views on Reels, Shorts, videos, or similar content.

Each service has its own conditions, such as quantity, estimated timeframe, required target audience, possibility of replacement, limitations, and specific rules.

PulsoMax does not guarantee organic growth, sales, contracts, conversions, viral marketing, increased revenue, algorithm approval, permanent organic reach, or the definitive maintenance of the results obtained.

5. Independent nature of the services

The user declares to be aware that PulsoMax is an independent company and has no connection, partnership, affiliation, official authorization, representation, corporate relationship or any institutional relationship with Instagram, Facebook, Meta, TikTok, YouTube, Kwai, X/Twitter, LinkedIn or any other social network .

All trademarks, logos, trade names, platforms, applications, or social networks mentioned belong exclusively to their respective owners and are cited only for informational, descriptive, and identification purposes related to the services requested by the user.

Hiring services from PulsoMax does not represent a direct contract with any social network, nor does it guarantee approval, support, authorization, recommendation, boosting, or preferential treatment from these platforms.

6. User Responsibilities

The user agrees to use the platform in a lawful and responsible manner, in accordance with these Terms.

The user's responsibilities include:

• to provide true, complete and up-to-date information;
• Correctly enter links, users, profiles, posts, and other data necessary to process the order;
• Please carefully check the information before finalizing your purchase;
• Keep your profile, post, or content accessible during service execution, when necessary;
• Do not change username, link, publication, or settings during order execution, except when authorized;
• Do not leave your profile private when the service requires a public profile;
• Do not delete posts while the service is running;
• Do not contract simultaneous services from third parties that may interfere with delivery;
• Do not use the platform for illegal, fraudulent, abusive, offensive, or harmful purposes to third parties;
• Do not request services for content that is prohibited or that violates laws, third-party rights, or platform policies;
• to have permission to use the profile, brand, page, publication, or content specified in the request.

PulsoMax is not responsible for errors caused by the user incorrectly filling out their data.

If the user provides the wrong profile, incorrect link, removed post, private profile, or data incompatible with the contracted service, the request may still be processed, refused, paused, canceled, converted into internal credit, or analyzed according to the service conditions and the technical feasibility of correction.

7. Prohibited or Refusable Services

PulsoMax may refuse, suspend, or cancel requests related to content, profiles, brands, campaigns, or purposes that involve:

• illegal activities;
• fraud;
• blows;
• Phishing;
• Ponzi schemes;
• counterfeit products;
• hate speech;
• violence;
• discrimination;
• sexual exploitation;
• pornography;
• Child abuse;
• criminal content;
• threats;
• defamation;
• copyright infringement;
• Sale of prohibited products or services;
• deceptive manipulation by third parties;
• Activities that may harm people, companies, institutions, or platforms.

PulsoMax may also refuse orders that, in its judgment, represent a legal, reputational, operational, technical, or commercial risk.

8. Registration, account and security

To use certain services, the user may need to provide information such as name, email, phone number, WhatsApp, IP address, payment details, order details, social media profile, links, references, briefing, or other data necessary for the execution of the service.

The user is responsible for maintaining the confidentiality of their login details, when an account has been registered.

PulsoMax does not request social media passwords to run social growth packages, except for specific consulting, management, or configuration services that require previously agreed upon and authorized technical access.

As a rule, for social growth packages, the user should not send passwords for Instagram, TikTok, YouTube, or any other social media platform. If the user voluntarily sends passwords through customer service channels without a formal request, they assume the risks arising from this improper disclosure.

PulsoMax may adopt security, anti-fraud, and order validation measures, and may request additional information whenever necessary to protect the platform, customers, and operations.

9. Payments, prices and confirmation

The prices for the services will be displayed on the platform, sales page, quote, commercial proposal, or official customer service channel.

PulsoMax may change prices, packages, conditions, discounts, deadlines, and service availability at any time, without any obligation to maintain previous prices for new contracts.

The order will only be initiated after payment confirmation, unless a specific condition has been formally agreed upon by both parties.

Payment may be processed by third-party platforms, intermediaries, gateways, financial institutions, or tools. In these cases, the user will also be subject to the terms and policies of those third parties.

PulsoMax is not responsible for instabilities, refusals, blocks, analyses, chargebacks, failures, or delays caused by financial institutions, card operators, payment gateways, or external platforms.

10. Execution and delivery of services

The contracted services will be performed according to the modality, description, estimated timeframe, quantity, briefing, package, or conditions informed at the time of contracting.

Delivery can be done in one of the following ways:

• manual;
• automated;
• gradual;
• partial;
• by steps;
• subject to approval;
• according to the operational queue;
• subject to technical availability;
• according to internal analysis.

The timelines provided are estimates and may vary due to factors such as:

• order volume;
• type of service;
• complexity of the briefing;
• Delay in the sending of information by the customer;
• change requests;
• technical instabilities;
• Changes in social media;
• limitations of third-party platforms;
• temporary unavailability of suppliers;
• algorithm updates;
• holidays, weekends or outside of business hours;
• need for manual validation;
• external factors beyond PulsoMax's control.

PulsoMax may adjust routes, methods, suppliers, operational processes, or execution methods whenever necessary to maintain service delivery.

11. Specific conditions for creative services

For services involving the creation of videos, banners, carousels, artwork, visual pieces, and digital content, the client must provide all the necessary information for the proper execution of the service.

The following may be requested:

• briefing;
• logo;
• brand colors;
• sources;
• photos;
• videos;
• texts;
• visual references;
• objective of the piece;
• target audience;
• desired format;
• dimensions;
• Call to action;
• commercial information;
• products or services to be advertised.

The absence, delay, or inconsistency of this information may directly impact the deadline, quality, review, and final delivery.

When the service includes revisions, the number of revisions will be defined on the service page, proposal, contracted package, or commercial agreement.

Revisions do not include complete scope changes, total rework, changes to the briefing after production has begun, changes to the approved concept, or requests incompatible with the contracted package.

If the client requests additional changes outside the scope of the contract, PulsoMax may present a new quote, charge an additional fee, or refuse the change.

After final approval of the material, any further changes may be treated as a new service.

12. Specific conditions for Instagram auditing

The Instagram audit service has an analytical, strategic, and advisory purpose.

Depending on the chosen package, the client may receive analysis or recommendations related to:

• bio optimization;
• clarity of the profile proposal;
• Highlights organization;
• visual identity;
• analysis of publications;
• positioning;
• communication;
• editorial line;
• content calendar;
• posting frequency;
• Calls to action;
• Strengths;
• Areas for improvement;
• Practical suggestions for improvement.

The audit does not guarantee organic growth, sales, increased followers, viral marketing, specific reach, conversions, or any other predetermined outcome.

Results depend on the client's implementation of recommendations, consistency, content quality, market, niche, audience behavior, platform algorithms, and other external factors.

13. Specific conditions for positioning consulting

Positioning consulting aims to guide brands, companies, creators, and professionals in improving communication, perceived authority, presentation, and digital presence strategy.

PulsoMax can analyze elements such as:

• brand image;
• value proposition;
• target audience;
• language;
• visual identity;
• tone of communication;
• competitive advantages;
• market positioning;
• published content;
• bio and profile presentation;
• Consistency between brand, offering, and audience.

The guidance provided is strategic in nature and does not constitute a guarantee of performance, growth, revenue, automatic authority, public approval, or permanent results.

The success of consulting depends on the correct execution of recommendations, continuity of work, quality of the offer, client's commercial capacity, market, competition, and external factors.

14. Specific conditions for social growth packages

Social growth packages are complementary services related to increasing visibility, reach, engagement, movement, or social proof on social media.

The user declares to be aware that:

• The services are independent and unofficial;
• PulsoMax has no affiliation with social media networks;
• Results may vary depending on platform rules, updates, and limitations.
• Followers, likes, views, comments, and interactions can fluctuate;
• Platforms can remove, limit, block, or change metrics at any time;
• Delivery can be gradual;
• The profile or content may need to be public;
• Some services may not have replacements available;
• Availability is subject to change without notice.
• Not all services have the same quality, timeframe, stability, or guarantee.

PulsoMax does not guarantee that followers, likes, views, comments, or interactions will be permanent, organic, active, generating purchases, interested, targeted, or engaged, except when specifically described in the contracted service.

Purchasing these packages does not guarantee sales, real authority, public recognition, algorithm approval, monetization, partnerships, viral reach, organic growth, or any other commercial results.

15. Public profile, accurate links and information.

Certain services require that the profile, post, video, Reels, Shorts, channel, page, or content be public during playback.

If the user makes their profile private, changes their username, deletes the post, removes the video, changes the link, restricts access, blocks viewing, changes settings, or provides incorrect data, PulsoMax may not be able to process or complete the order.

In these cases, the order may be considered initiated, processed, partially delivered, or technically impaired, without any guarantee of a full refund.

It is the user's responsibility to carefully review all information before completing the purchase.

16. Delivery times

The timelines provided on the platform are estimates based on operational history, service availability, and technical conditions at the time of contracting.

The deadline may refer to:

• deadline for the start of delivery;
• Estimated completion time;
• Delivery time based on quantity;
• timeframe per stage;
• production time;
• review period;
• review period;
• replacement time.

PulsoMax is not responsible for delays resulting from:

• Instabilities in social media;
• Algorithm changes;
• supplier failures;
• Systems maintenance;
• high volume of orders;
• Incorrect information submitted by the customer;
• delay in customer response;
• need for manual review;
• Blocks or limitations imposed by third parties;
• force majeure events.

Whenever possible, PulsoMax will seek to inform, correct, reprocess, or guide the customer in case of a significant delay.

17. Replacement

Some services may include a replacement guarantee, as stated on the service page, package description, or specific policy.

Replacements, when applicable, will be made within the stated timeframe and according to the terms of the contracted service.

Replacement may not be applicable in the following cases:

• service without a stated replacement guarantee;
• Replacement deadline expired;
• Change username;
• Link change;
• Post deleted;
• private profile;
• Content removed;
• Video deleted;
• account blocked, suspended or restricted;
• Profile deactivated;
• Change privacy settings;
• Simultaneous purchase of the same service from third parties;
• Interference from another supplier;
• The drop was caused by actions taken by the platform itself;
• violation of the social network's terms;
• technical impossibility of a new delivery;
• Incorrect information provided by the user.

Replacement does not imply automatic refund, lifetime warranty, or unlimited obligation to maintain the delivered numbers.

When a replacement service is available, the customer must request an analysis through official channels, providing the order number, the service contracted, and details of the outage.

18. Cancellation and refund

Due to the digital, personalized, creative, operational, or technically irreversible nature of many services, not all orders are eligible for cancellation or a full refund.

Orders that have already been initiated, processed, partially delivered, fully delivered, in production, in progress, sent to the queue, approved by the customer, or are technically irreversible may not be fully refundable.

PulsoMax may analyze refund requests considering:

• type of service contracted;
• order status;
• percentage delivered;
• time elapsed since hiring;
• Whether or not the execution begins;
• proven technical fault;
• possibility of correction;
• possibility of re-execution;
• operational costs already incurred;
• Failure to comply with conditions by the user;
• Incorrect information submitted by the user;
• The personalized nature of the service.

When applicable, PulsoMax may offer:

• partial refund;
• Full refund;
• internal balance;
• Credit for a new order;
• re-execution;
• correction;
• service change;
• replacement;
• Definitive cancellation.

Requests for content creation, consulting, auditing, or production may have specific rules, especially when analysis, creation, briefing, production, editing, meetings, partial delivery, or material submission have already begun.

19. Right of withdrawal

Where applicable, requests related to the right of withdrawal may be analyzed in accordance with Brazilian law and the specific terms of the contracted service.

The user acknowledges that certain digital, personalized, immediately initiated, on-demand, or technically irreversible services may have limitations regarding cancellation after execution has begun.

If a user wishes to cancel an order, they should contact PulsoMax as soon as possible through official channels.

Simply requesting a cancellation does not guarantee an automatic refund, especially if the service has already been initiated, delivered, processed, or produced.

20. Approval of creative materials

For services involving content creation, PulsoMax may send previews, versions, drafts, layouts, visual proposals, or materials for client approval.

The customer must review the materials within the specified timeframe.

Failure to respond may cause delays in the final delivery.

Once the client approves a material, PulsoMax can consider the service complete or move on to the next step.

Changes requested after final approval may be charged separately or treated as a new service.

21. Use of materials, portfolio and authorization

By contracting creative services, the client declares that they possess the rights or authorization to use trademarks, images, videos, texts, music, logos, fonts, graphic elements, photos, testimonials, or any materials sent to PulsoMax.

The client is responsible for ensuring that the submitted materials do not violate copyrights, image rights, trademarks, privacy rights, contracts, or the rights of third parties.

Unless expressly requested otherwise, PulsoMax may use created materials, results, artwork, pieces, anonymized prints, or delivery examples in its portfolio, presentations, social media, business pages, or institutional materials, provided that it does not expose sensitive data, confidential information, or personal data without authorization.

If the client does not wish for certain material to be used in their portfolio, they must inform PulsoMax in writing.

22. Testimonials, evaluations and social evidence

PulsoMax may display reviews, testimonials, screenshots, comments, recent deliveries, order examples, or social proof on its pages, provided that customer privacy is respected.

Whenever necessary, personal data may be hidden, masked, or anonymized.

Users are prohibited from submitting false testimonials, misleading information, manipulated evidence, or fraudulent reviews.

PulsoMax reserves the right to remove reviews, comments, or content that contain offensive material, sensitive data, false information, spam, threats, or violations of these Terms.

23. Privacy and data protection

By using the platform, the user agrees to the collection and processing of data necessary for the operation of the services.

PulsoMax may collect data such as:

• name;
• e-mail;
• telephone;
• WhatsApp;
• IP address;
• navigation data;
• cookies;
• payment details;
• Order information;
• profile or link provided for service execution;
• Messages sent to support;
• Briefing information;
• files sent by the client;
• service preferences;
• purchase history.

This data may be used for:

• process orders;
• to provide support;
• confirm payments;
• perform contracted services;
• Preventing fraud;
• improve the platform;
• Personalize your service;
• To carry out operational communication;
• Send order updates;
• fulfill legal obligations;
• To conduct marketing campaigns, when permitted;
• Analyze browsing behavior;
• Measure platform performance.

PulsoMax may use third-party tools, such as payment gateways, customer service platforms, analytics, advertising pixels, email tools, anti-fraud systems, and hosting services.

Users may request information, correction, updating, or deletion of their data as provided for in the Privacy Policy and applicable legislation.

24. Cookies and tracking technologies

PulsoMax may use cookies, pixels, tags, scripts, and similar technologies to improve user experience, analyze traffic, measure campaigns, personalize content, protect the platform, and conduct marketing activities.

These technologies can be used for:

• Remember preferences;
• Understanding navigation;
• Measure conversions;
• improve pages;
• identify flaws;
• protect against fraud;
• display campaigns;
• Create remarketing audiences;
• Evaluate ad performance.

Users can manage cookies using the options available in their browser or tools displayed by the platform, when applicable.

25. Security

PulsoMax adopts reasonable security measures to protect the platform, orders, and user data.

However, no digital system is completely immune to failures, attacks, downtime, human error, or third-party incidents.

The user should also adopt good security practices, such as:

• Do not share passwords;
• Check if you are accessing the official website;
• Do not send sensitive data through unauthorized channels;
• Check information before paying;
• Be wary of unofficial contacts;
• Keep your devices protected.

PulsoMax is not responsible for losses caused by scams perpetrated by third parties impersonating the brand outside of official channels.

26. Official customer service channels

PulsoMax support will be provided through the official channels listed on the website.

The user should use these channels to:

• to ask questions;
• Request support;
• Track orders;
• Request replacement;
• Request a review;
• Request cancellation;
• Report problems;
• Send additional information.

PulsoMax is not responsible for services, payments, promises, discounts, or agreements made outside of official channels.

Response times may vary depending on business hours, volume of requests, case complexity, and the need for internal analysis.

27. User conduct during service

The user must maintain respectful communication with the PulsoMax team.

PulsoMax may terminate, limit, or suspend service in cases of:

• insults;
• threats;
• verbal abuse;
• attempted fraud;
• Repeated sending of messages;
• abusive behavior;
• bribery;
• undue exposure of the team;
• attempt to gain an unfair advantage;
• Failure to comply with these Terms.

The existence of a commercial disagreement does not authorize abusive conduct against the company, team, service providers, or customer service channels.

28. Anti-fraud, chargeback and misuse

PulsoMax may adopt mechanisms for fraud prevention, risk analysis, payment validation, and order verification.

The following may be considered evidence of fraud or misuse:

• Inconsistent data;
• Payment disputed;
• Use of a third-party credit card without authorization;
• multiple suspicious orders;
• attempt to circumvent rules;
• Creating fake accounts;
• Orders containing false information;
• Request a refund after delivery;
• attempted chargeback that was not justified;
• Abusive use of promotions;
• Request for prohibited content.

In case of suspected fraud, PulsoMax may suspend the order, request documents, cancel the purchase, block access, refuse new orders, or take appropriate legal action.

29. Limitation of liability

PulsoMax does not guarantee:

• sales;
• invoicing;
• contracts;
• viralization;
• organic growth;
• ongoing engagement;
• Permanent maintenance of numbers;
• Approval by algorithms;
• Recommendation via social media;
• monetization;
• automatic authority;
• public recognition;
• financial return;
• specific business results.

PulsoMax is also not responsible for:

• Blocking on social media;
• account suspensions;
• removal of posts;
• restrictions imposed by platforms;
• Algorithm changes;
• Drops in followers, likes, or views;
• external instabilities;
• financial losses;
• indirect damages;
• lost profits;
• decisions made by the user;
• misuse of services;
• Expectations that do not align with the service description;
• results arising from the actions of third parties.

PulsoMax's liability, when a direct failure in the provision of the service is proven, will be limited to the amount paid for the specific service that is the subject of the complaint, unless otherwise provided by law.

30. Intellectual property of PulsoMax

All content on the PulsoMax platform, including text, layout, code, visual identity, brand, logo, graphic elements, descriptions, images, pages, structure, commercial materials, documents, flows, functionalities, and site organization, is protected by copyright and other applicable regulations.

It is prohibited to copy, reproduce, distribute, modify, resell, exploit, clone, or use any content from PulsoMax without prior express authorization.

Misuse of the PulsoMax brand, visual identity, texts, pages, layouts, or materials may result in administrative, extrajudicial, or judicial action.

31. Intellectual property of clients

The materials submitted by the customer remain the property of the customer or their respective owners.

The client grants PulsoMax limited authorization to use these materials exclusively for the execution of the contracted services, customer service, production, analysis, review, delivery and, when permitted, portfolio demonstration.

The client declares that they possess all necessary rights, licenses, or authorizations regarding all submitted material.

PulsoMax is not responsible for the misuse of materials submitted by the customer if such materials violate the rights of third parties.

32. Third-party services

PulsoMax may use tools, suppliers, platforms, systems, gateways, hosting, plugins, APIs, software, analytics services, automation, customer service, or advertising provided by third parties.

PulsoMax does not fully control these third parties and is not responsible for failures, blockages, unavailability, changes, policies, interruptions, or limitations caused by them.

When necessary, the user may also be subject to the terms, policies, and rules of these third parties.

33. Platform unavailability

PulsoMax may experience periods of unavailability for reasons such as:

• maintenance;
• update;
• technical instability;
• hosting failures;
• attacks;
• Connection problems;
• Third-party errors;
• internal improvements;
• force majeure events.

PulsoMax will strive to keep the platform available, but does not guarantee uninterrupted operation, free from errors or failures.

34. Changes to services

PulsoMax may change, add, remove, suspend, or replace services, packages, prices, terms, descriptions, warranties, delivery methods, policies, and features at any time.

These changes will apply to new hires, unless expressly indicated otherwise.

Orders already placed will be analyzed according to the conditions in effect at the time of contracting, whenever technically possible.

35. Changes to these Terms

PulsoMax may modify these Terms of Use at any time to reflect legal, commercial, operational, regulatory, technical, or strategic changes.

The updated version will be published on this page with the date of the update indicated.

We recommend that the user consult this document periodically.

Continued use of the platform after changes will be considered acceptance of the new version of the Terms.

36. Communications with the user

PulsoMax may contact the user via email, WhatsApp, SMS, notifications, customer area, or other means provided during registration or in the order.

Communications may involve:

• order confirmation;
• Delivery status;
• data request;
• support;
• Instability warning;
• sending materials;
• request for approval;
• campaigns;
• offers;
• updates;
• administrative information.

The user is responsible for keeping their contact information up to date.

37. Applicable legislation

These Terms of Use are governed by the laws of the Federative Republic of Brazil.

Any disputes should preferably be resolved amicably, through PulsoMax's official customer service channels.

If an amicable solution is not possible, the parties may resort to appropriate legal means, observing the rules of jurisdiction provided for in the applicable legislation.

38. General provisions

PulsoMax's eventual tolerance of any breach of these Terms shall not constitute a waiver of rights, forgiveness, contractual amendment, or authorization for future breaches.

If any provision of these Terms is deemed invalid, illegal, or unenforceable, the remaining provisions will remain valid and enforceable.

These Terms, together with PulsoMax's other policies, constitute the entire agreement between the user and the platform regarding the use of the services.

39. Contact

In case of doubts, requests, support, cancellation, replacement, privacy or any issue related to PulsoMax services, the user should contact us through the official channels available on the website.

PulsoMax is not responsible for contacts made through unofficial profiles, numbers, pages, domains, or channels.

PulsoMax — Social Content and Growth Agency
WhatsApp: (11) 5192-1849
Email: [email protected]
Contact page: https://pulsomax.com.br/en/contact-us
Business hours: Monday to Friday, 8 AM to 6 PM