Privacy Policy — PulsoMax

1. Who we are

PulsoMax is a content, social growth, and digital solutions agency focused on brands, companies, creators, influencers, freelancers, and profiles that want to strengthen their presence on social media.

We offer services related to:

Production of institutional videos;
Video editing for social media;
banner creation;
carousel creation;
promotional artwork;
visual content;
Profile optimization;
Instagram audit;
positioning consulting;
content calendar;
digital presence analysis;
social growth packages;
visibility packages;
range packages;
engagement packages;
Complementary services for Instagram, TikTok, YouTube, Kwai, and other social media platforms.

PulsoMax may also offer additional digital services, depending on the company's evolution, customer needs, operational availability, and updates to the services presented on the website.

Our goal is to provide solutions to improve our clients' digital presence, focusing on content, strategy, visibility, support, and transparency.

2. Scope of this Policy

This Privacy Policy applies to personal data processed by PulsoMax in situations such as:

website navigation;
Account creation or registration;
Filling out forms;
contracting services;
order fulfillment;
payment for products or services;
Customer service via WhatsApp, email, chat, form, or other official channels;
Sending briefs, images, videos, logos, or creative materials;
Request for a quote;
Profile audit;
positioning consulting;
Contracting for social growth packages;
Interaction with PulsoMax pages, ads, social media, or campaigns;
Participation in promotions, surveys, evaluations, or commercial communications.

This Policy does not apply to websites, platforms, applications, social networks, payment gateways, or third-party services that have their own privacy policies.

3. Important Definitions

To facilitate understanding of this Policy, please consider the following definitions:

Personal data: information relating to an identified or identifiable natural person, such as name, email, phone number, IP address, contact information, order details, or online identifiers.

Sensitive personal data: data concerning racial or ethnic origin, religious beliefs, political opinions, trade union membership, health, sex life, genetic or biometric data, when linked to a natural person.

Data subject: the natural person to whom the personal data refers.

Processing: any operation performed on personal data, such as collection, storage, use, sharing, analysis, deletion, classification, or transfer.

Controller: the person or company responsible for decisions regarding the processing of personal data.

Processor: person or company that processes personal data on behalf of the controller.

Cookies: small files stored on the user's device to improve navigation, remember preferences, measure performance, personalize experiences, or support campaigns.

Creative services: video production services, banners, carousels, artwork, visual pieces, creatives, and digital content.

Consulting services: auditing, analysis, positioning, profile optimization, content calendar, and strategic recommendations.

Social growth packages: services aimed at increasing visibility, reach, engagement, or social proof on social media, as described in each package.

4. What data can we collect?

To provide our services safely, efficiently, and transparently, PulsoMax may collect data provided directly by the user, data generated during browsing, and data necessary for the execution of the contracted services.

4.1. Identification and contact information

We can collect:

name;
e-mail;
telephone;
WhatsApp;
company name;
brand name;
position or function;
CPF, CNPJ or tax information, when necessary;
address, when necessary for issuing documents, proof of address, invoices, or legal requirements.

This data may be used for registration, customer service, customer identification, issuing receipts, order communication, support, and compliance with legal obligations.

4.2. Payment details

We can process payment-related information, such as:

payment method used;
purchase price;
transaction status;
date and time of payment;
transaction identification;
receipts;
billing data;
Information provided by financial intermediaries.

PulsoMax does not store complete credit card data when payment is processed by gateways, financial institutions, or third-party platforms.

Payments may be processed by third parties, and the user will also be subject to the privacy policies, security, and terms of those providers.

4.3. Order details

To perform the contracted services, we may collect data such as:

contracted service;
requested quantity;
chosen package;
Estimated timeframe;
order status;
order history;
Profile link;
username;
Publication link;
Video link, Reels, Shorts or content;
indicated channel or page;
instructions provided by the customer;
Order notes;
proof of payment;
support requests;
Information needed for delivery, replacement, analysis, or follow-up.

In social growth packages, this data is necessary to correctly identify the profile, post, video, channel, or content indicated by the client.

4.4. Data for creative services

When a user commissions the production of videos, banners, carousels, artwork, creatives, or other digital content, PulsoMax may collect:

briefing;
logo;
visual identity;
brand colors;
sources;
photos;
videos;
audio files;
texts;
visual references;
Information about products or services;
target audience;
campaign objective;
brand differentiators;
Social media links;
files sent by the client;
style preferences;
support materials.

This data is used for the creation, editing, review, approval, and delivery of the contracted materials.

4.5. Data for auditing, consulting and positioning

When a client hires us for Instagram auditing, positioning consulting, profile optimization, or strategic services, we can collect and analyze:

social media profile;
bio;
highlights;
publications;
posting frequency;
visual identity;
language used;
brand positioning;
target audience;
niche of activity;
value proposition;
competitors informed by the customer;
metrics submitted by the client;
business objectives;
difficulties reported;
communication history;
Information provided in meetings, forms, or briefings.

This data is used for analysis, diagnosis, recommendations, planning, content calendar, profile improvement, and strategic guidance.

4.6. Navigation data

While browsing the site, we may automatically collect information such as:

IP address;
approximate location;
type of device;
operating system;
browser used;
Pages accessed;
navigation time;
date and time of access;
origin of the traffic;
clicks taken;
interactions with pages;
session identifiers;
cookie data;
conversion events;
browsing behavior.

This data helps improve the website, measure performance, prevent fraud, understand user behavior, and optimize the user experience.

4.7. Service data

When a user contacts PulsoMax, we may collect:

name;
telephone;
e-mail;
messages sent;
audio files;
attachments;
prints;
order number;
service history;
complaints;
doubts;
Replacement requests;
refund requests;
change requests;
Responses submitted by the team.

This data is used to provide support, track requests, resolve issues, record communications, and improve service.

4.8. Data from evaluations, testimonials and social proof

When a user submits reviews, testimonials, comments, screenshots, or authorizes the use of social proof, PulsoMax may process:

name or public identification;
written assessment;
grade assigned;
comment;
image sent;
Delivery printout;
screenshot of conversation;
date of the assessment;
contracted service;
Information related to customer experience.

Whenever necessary, personal data may be hidden, masked, or anonymized to protect customer privacy.

5. Data that PulsoMax does not request

PulsoMax does not request social media passwords to run social media growth packages, such as followers, likes, views, comments, or similar services.

Generally, for these services, the client only needs to provide information necessary for the service to be performed, such as profile, link, publication, or public content.

PulsoMax also does not request sensitive data that is not necessary for providing the service.

If anyone asks for your password, authentication codes, complete bank details, card code, or any sensitive information in the name of PulsoMax outside of official channels, disregard it and contact our support immediately.

Users should also avoid spontaneously sending sensitive information via WhatsApp, email, chat, or forms, except when strictly necessary and requested through official channels.

6. Purposes of data use

PulsoMax may use the personal data collected for the following purposes:

6.1. Provision of contracted services

We use data for:

process orders;
Identify the contracted service;
implement social growth packages;
to produce videos, banners, carousels and content;
To conduct audits and provide consulting services;
analyze profiles;
Create content calendars;
deliver contracted materials;
Track order status;
process revisions;
Make replacements when applicable;
To resolve delivery-related issues.

6.2. Customer service and support

We use data for:

answer questions;
to provide support;
Track orders;
analyze complaints;
check for faults;
Request additional information;
Please provide delivery status information.
to report delays or instability;
to provide guidance on replacement, refund, or cancellation;
Maintain a record of service.

6.3. Payment processing

We use data for:

confirm payments;
identify transactions;
Preventing fraud;
issue receipts;
Analyze chargebacks;
fulfill tax obligations;
To resolve issues with gateways or financial intermediaries.

6.4. Security and fraud prevention

We use data for:

protect the platform;
to prevent unauthorized access;
Identify suspicious activities;
combat fraud;
Analyze payment risk;
Avoid abusive promotions;
Investigate unjustified chargebacks;
To protect the rights of PulsoMax, its clients, and third parties.

6.5. Improving services and user experience

We use data for:

improve pages;
optimize the checkout process;
correct errors;
Analyze navigation;
Understanding frequently asked questions;
Improve customer service;
to improve products and services;
develop new solutions;
Measure platform performance.

6.6. Operational Communication

We can send messages related to:

order confirmation;
Delivery status;
request for information;
sending materials;
Approval of parts;
service updates;
instability warnings;
support;
reimbursement;
replacement;
Significant changes to the terms or policies.

These communications are necessary for the provision of the service and may occur via email, WhatsApp, SMS, customer area, notifications, or other channels indicated by the user.

6.7. Promotional communication and marketing

When permitted by law or with consent, PulsoMax may use data to:

Send offers;
Inform about promotions;
to publicize new services;
Send news;
Create remarketing campaigns;
customize communications;
Measure ad performance;
Create audiences for campaigns;
Understanding commercial interests.

The user may request to cancel these communications at any time.

6.8. Compliance with legal obligations

We can process data for:

fulfill tax obligations;
fulfill accounting obligations;
to assist competent authorities;
to comply with court orders;
to meet regulatory requirements;
preserve necessary documents;
to exercise rights in administrative, judicial or arbitration proceedings.

7. Legal bases for data processing

The processing of personal data carried out by PulsoMax complies with the legal provisions set forth in the General Data Protection Law, Law No. 13.709/2018.

PulsoMax may process personal data based on:

7.1. Contract Execution

When data is needed to process orders, perform services, produce materials, make deliveries, provide support, confirm payment, or fulfill obligations made to the customer.

7.2. Consent

When the user authorizes the use of data for specific purposes, such as sending promotional communications, using certain cookies, or participating in commercial activities.

7.3. Compliance with legal or regulatory obligation

When PulsoMax needs to process or store data to comply with tax, accounting, regulatory, legal obligations or requirements from authorities.

7.4. Legitimate interest

When processing is necessary to improve services, prevent fraud, protect the platform, ensure security, analyze performance, improve the user experience, or protect PulsoMax's rights, always respecting the fundamental rights and freedoms of the data subject.

7.5. Regular exercise of rights

When the data is needed for PulsoMax's defense in administrative, judicial, arbitration proceedings, claims, chargebacks, or commercial disputes.

7.6. Credit protection and fraud prevention

Where applicable, data may be used for payment validation, fraud analysis, transaction disputes, and prevention of misuse of the platform.

8. Sharing data with third parties

PulsoMax may share personal data only when necessary for the provision of services, compliance with legal obligations, protection of rights, platform security, or execution of the purposes described in this Policy.

Sharing may occur with:

8.1. Payment gateways and intermediaries

To process payments, confirm transactions, analyze fraud, resolve chargebacks, and issue receipts.

8.2. Technology providers

Including hosting companies, servers, security systems, automation tools, databases, customer service platforms, email, CRM, traffic analysis, and monitoring.

8.3. Operational Partners

When necessary for the execution of contracted digital services, including delivery, production, automation, design, editing, support, consulting, or technical operation services.

8.4. Marketing and analytics tools

Including advertising tools, pixels, analytics, tags, measurement platforms, remarketing, and communication, where applicable.

8.5. Public or judicial authorities

When there is a legal obligation, a valid request, a court order, an investigation, an inspection, or a need to defend rights.

8.6. Internal or external professionals and service providers

When necessary for the execution of creative, consulting, administrative, financial, accounting, legal or technical services.

PulsoMax does not sell its customers' personal data.

9. Data processing by social networks and external platforms

PulsoMax can provide services related to platforms such as Instagram, Facebook, Meta, TikTok, YouTube, Kwai, X/Twitter, LinkedIn, Pinterest, and other social networks.

These platforms are independent environments and have their own privacy policies, terms of use, rules, systems, algorithms, and data processing mechanisms.

PulsoMax does not control the privacy practices of these platforms and is not responsible for decisions, changes, blocks, limitations, removals, suspensions, data collection, or processing carried out by third parties.

We recommend that users read the privacy policies and terms of use of the social networks and external tools they use.

10. Cookies and similar technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies to improve user experience, analyze performance, understand browsing behavior, protect the platform, measure campaigns, and offer more relevant content or ads.

10.1. Types of cookies we may use

We can use:

Essential cookies: necessary for website operation, security, checkout, authentication, shopping cart, and basic features.

Performance cookies: help us understand how visitors use the site, which pages they access, and where there may be errors.

Functional cookies: allow us to remember preferences, settings, and useful information to improve the user experience.

Marketing cookies: used to measure campaigns, personalize ads, create remarketing audiences, and evaluate conversions.

Security cookies: help prevent fraud, unauthorized access, spam, abuse, and suspicious activity.

10.2. Cookie Management

The user can configure their browser to block, delete, or limit cookies.

However, disabling certain cookies may affect the proper functioning of the website, checkout, customer service, login, personalized features, or campaign measurement.

When applicable, PulsoMax may provide banners, notices, or preference tools for managing cookies.

11. Pixels, analytics and advertising

PulsoMax may use analytics, measurement, and advertising tools such as Google Analytics, Google Ads, Meta Pixel, TikTok Pixel, or other similar technologies, when applicable.

These tools can collect information about browsing history, traffic sources, pages visited, conversions, clicks, interactions, and user behavior.

This data can be used for:

measuring campaign results;
Improve ads;
Understanding user interests;
optimize pages;
Create custom audiences;
Perform remarketing;
evaluate conversions;
to improve the user experience.

Users can manage ad and cookie preferences directly in their browser settings, third-party platforms, or tools provided on the website, when available.

12. Data security

PulsoMax adopts reasonable technical and administrative measures to protect personal data against:

unauthorized access;
loss;
change;
undoing;
improper disclosure;
improper use;
unauthorized treatment;
fraud;
security incidents.

These measures may include access controls, use of secure platforms, monitoring, payment validation, spam protection, anti-fraud tools, restriction of internal access, and good operational practices.

Despite security efforts, no digital system is completely immune to failures, attacks, human error, downtime, or external incidents.

The user should also adopt good practices, such as:

Verify that you are accessing the official PulsoMax website;
Do not share passwords;
Do not send sensitive data through unofficial channels;
Be wary of suspicious contacts;
Keep your devices protected;
Verify your information before making payments;
Please contact us only through official channels.

PulsoMax informs that it does not request social media passwords for social growth packages. If someone requests a password on behalf of PulsoMax, the user should disregard the request and contact official support.

13. Data storage and retention period

Personal data will be stored for the time necessary to fulfill the purposes described in this Privacy Policy.

We can retain data for as long as necessary to:

provision of the contracted services;
customer service;
order tracking;
support;
issuing receipts;
compliance with legal obligations;
tax and accounting obligations;
fraud prevention;
Chargeback analysis;
regular exercise of rights;
defense in legal proceedings;
Maintaining operational records;
service improvement.

After the purpose of data processing has ended, the data may be deleted, anonymized, or retained when there is a legal basis that justifies its preservation.

Anonymized data, which does not allow for the identification of the data subject, may be used for statistics, internal reports, performance analysis, platform improvement, and service planning.

14. Data on children and adolescents

PulsoMax does not direct its services to children.

If data concerning minors is processed, it must be done in accordance with applicable legislation and always observing the best interests of the child or adolescent.

We recommend that minors use our services only with the authorization and accompaniment of their parents or legal guardians.

PulsoMax may refuse, suspend, or cancel orders when it identifies risk, irregularity, lack of proper authorization, or use incompatible with this Policy and other applicable terms.

15. Rights of data subjects

Under the LGPD (Brazilian General Data Protection Law), the owner of personal data has rights related to the processing of their information.

These rights include:

confirmation of the existence of treatment;
access to data;
Correction of incomplete, inaccurate, or outdated data;
Anonymization, blocking, or deletion of unnecessary, excessive, or improperly processed data;
Data portability, where applicable;
Information about data sharing;
Information regarding the possibility of not providing consent and the consequences of refusal;
revocation of consent;
opposition to treatments carried out in violation of the law;
Request for deletion of data processed based on consent, when applicable;
Review of decisions made solely on the basis of automated processing, where applicable.

To exercise their rights, users may contact PulsoMax through the official channels indicated in this Policy.

PulsoMax may request additional information to confirm the applicant's identity and ensure the security of the process.

Some requests may not be fully fulfilled when there is a legal obligation, a need to preserve rights, fraud prevention, contractual compliance, or another applicable legal basis.

16. Promotional communications

PulsoMax may send communications regarding offers, news, updates, content, promotions, digital services, growth packages, content solutions, and company-related information.

These communications may be sent via:

e-mail;
WhatsApp;
SMS;
notifications;
social media;
customer area;
channels specified by the user.

Users may request to stop receiving promotional communications at any time through official customer service channels or via the unsubscribe mechanism, when available.

Even after the cancellation of promotional communications, PulsoMax may still send operational messages related to orders, payments, support, security, policies, terms, or legal obligations.

17. Customer service, support, and communication records

PulsoMax may keep records of customer service interactions conducted via WhatsApp, email, chat, forms, social media, or other official channels.

These records can be used for:

Track requests;
resolve doubts;
Check order history;
analyze complaints;
to verify information;
Preventing fraud;
to improve customer service;
fulfill legal obligations;
to exercise rights in potential disputes.

The user should avoid sending sensitive data, passwords, or unnecessary information during the service interaction.

18. Use of data in social proof, portfolios, and assessments.

PulsoMax may display reviews, testimonials, screenshots, comments, delivery examples, produced artwork, creative materials, or service results as social proof, portfolio, or commercial demonstration.

When personal data is involved, PulsoMax may hide, mask, or anonymize information, such as:

full name;
telephone;
e-mail;
full order number;
payment details;
sensitive data;
private information;
profile, when necessary and applicable.

In creative services, materials produced may be used in a portfolio, unless expressly requested otherwise by the client or when there is a specific confidentiality agreement.

When there is a need to use an image, brand, identified testimonial, or personal data publicly, PulsoMax may request authorization from the client, as appropriate.

19. Third-party links

Our website may contain links to social media, payment platforms, external tools, review portals, partner pages, or third-party websites.

PulsoMax is not responsible for the privacy, security, content, customer service, or data handling practices of external entities.

We recommend that users read the privacy policies and terms of use of any external website, application, or platform before providing personal data.

20. International data transfer

Some tools, platforms, hosting providers, gateways, email services, analytics, advertising, automation, or customer service used by PulsoMax may store or process data outside of Brazil.

When international data transfers occur, PulsoMax will seek to use suppliers that adopt appropriate data security and protection measures, in accordance with applicable legislation.

21. Anonymized and statistical data

PulsoMax may use anonymized, aggregated, or statistical data to:

Analyze website performance;
improve services;
evaluate the most sought-after categories;
Measure conversions;
Identify frequently asked questions;
Improve customer service;
Create internal reports;
Develop new products;
improve campaigns;
Understanding usage trends.

Anonymized data does not directly identify the data subject and may be used for legitimate company purposes.

22. Prevention against scams and unofficial channels

PulsoMax is not responsible for contacts, promises, payments, discounts, offers, or requests made by individuals, profiles, websites, numbers, or pages that are not official company channels.

To protect your safety:

Check the official domain before paying;
Do not send your social media passwords;
Do not send authentication codes;
Do not make payments to unauthorized third parties;
Be wary of offers that seem too good to be true;
Confirm the support channel before sharing data;
Contact PulsoMax if you have any questions.

If a user identifies a fake profile, scam, suspicious charge, or unauthorized contact claiming to be from PulsoMax, they should immediately notify the team through official channels.

23. User responsibility regarding the data provided

The user is responsible for the veracity, accuracy, and updating of the data provided to PulsoMax.

Incorrect, incomplete, or outdated information can affect:

order processing;
service delivery;
support;
issuing receipts;
Materials approval;
operational contact;
refund analysis;
replacement;
Account security.

PulsoMax is not responsible for failures resulting from incorrect data submitted by the user.

24. Confidentiality of briefings and submitted materials

PulsoMax may receive materials, commercial information, strategies, files, images, videos, logos, brand data, and briefings sent by the client.

This information will be used for the execution of contracted services, customer service, production, analysis, review, and delivery.

PulsoMax will strive to treat this information with confidentiality and responsibility, especially when it involves internal data, commercial materials, product launches, campaigns, or strategic client information.

The client must inform in advance if certain material requires special confidentiality or cannot be used in a portfolio.

25. Changes to this Privacy Policy

PulsoMax may update this Privacy Policy at any time to reflect:

legal changes;
regulatory changes;
service improvements;
operational changes;
new tools;
new services;
Changes in cookie technologies;
safety adjustments;
Updating customer service channels;
company evolution.

The updated version will be published on the website, indicating the date of the last update.

We recommend that the user consult this page periodically.

Continued use of the website or services after changes will be considered acknowledgment of the new version of the Policy.

26. Contact channel

In case of doubts, requests, complaints or inquiries related to the processing of personal data, the user may contact PulsoMax through the official channels:

PulsoMax — Social Content and Growth Agency
WhatsApp: (11) 5192-1849
E-mail: [email protected]
Contact page: https://pulsomax.com.br/en/contact-us
Business hours: Monday to Friday, 8 AM to 6 PM
Data controller: PulsoMax

The user can use these channels to request:

Access to your data;
correction of information;
update your registration information;
Data deletion, where applicable;
revocation of consent;
clarifications about cookies;
Information about sharing;
questions about privacy;
complaints related to data usage.

PulsoMax may request identity verification before fulfilling certain requests, as a way to protect the privacy and security of the data subject.

27. Jurisdiction and applicable law

This Privacy Policy shall be governed by the laws of the Federative Republic of Brazil, especially the General Data Protection Law — Law No. 13.709/2018.

Any disputes related to this Policy will be resolved in accordance with applicable Brazilian law, preferably through direct contact with PulsoMax via official channels.

28. Final considerations

PulsoMax reaffirms its commitment to privacy, security, and transparency in the handling of personal data.

Our goal is to use data responsibly, limited to what is necessary and consistent with the purposes stated in this Policy, seeking to offer a safer, more professional and reliable experience to users, clients and partners.

By using the website, contracting services, or interacting with PulsoMax, the user declares to be aware of the conditions of this Privacy Policy.

PulsoMax — Social Content and Growth Agency
Last updated: May 2026