Policy Replacing Pulsomax followers

Follower Replacement Policy — PulsoMax

At PulsoMax , we value transparency with all our clients. Therefore, it's important to inform you that the number of followers you've subscribed to may decrease over time. In other words, some profiles may unfollow your account.

This can happen for various reasons, including updates from the social media platforms themselves, account deletions, or natural profile activity. However, to offer greater security to our customers, PulsoMax has a replacement policy .

1. What is replacement?

Replacement is the process of restoring followers who were lost after contracting a service on our website.

Therefore, if a drop occurs within the conditions of this policy, PulsoMax may make a new delivery to compensate for the lost followers.

2. Replacement guaranteed for up to 30 days.

All follower services that are described on the sales page as "guaranteed," "with warranty," or "with 30-day replacement" are entitled to a replacement within 30 days of order completion .

In this case, the replacement will be made according to the type of service contracted, respecting the availability and characteristics of the package purchased.

3. Services without replacement information provided on the sales page.

Some services may not include information about a 30-day warranty or replacement on the sales page.

However, even in these cases, PulsoMax remains committed to helping the customer. Therefore, if a service interruption occurs, we can replace the item, but it will be done with global followers .

Global followers are followers of varied origin, and may be different from the type of followers initially contracted.

4. Replacement after the 30-day period

Even after the 30-day period, the customer can still request a replacement.

However, after this period, the replacement will be done with global followers , regardless of the type of followers originally contracted.

In this way, PulsoMax continues to offer customer support, even after the standard warranty period has expired.

5. For how long am I entitled to a replacement?

PulsoMax customers are entitled to replacements indefinitely, as long as they continue to purchase followers exclusively from us.

In other words, as long as the customer maintains their account receiving services exclusively from PulsoMax, they may request a replacement whenever an outage is identified, respecting the conditions of this policy.

6. Purchase on another platform

If the customer purchases followers, likes, views, or any other similar service on another platform, they automatically forfeit their right to a replacement from PulsoMax.

This happens because, from the moment another company also provides services on the same account, we cannot reliably identify which followers were delivered by PulsoMax and which were delivered by third parties.

Therefore, to maintain the right to a replacement, it is necessary to purchase exclusively from us.

7. How do I request a replacement?

To request a replacement, the customer must contact PulsoMax support and provide the following information:

• Order number;
• Account username;
• Approximate number of followers lost;
• Purchase date.

After review, our team will verify the request and proceed with the replacement process if it meets the conditions of this policy.

8. Important observations

Replacement is not automatic. Therefore, the customer must request assistance from PulsoMax support.

Furthermore, for the replacement to be carried out correctly, the account must be active, public, and have the correct username.

If the account is private, deactivated, restricted, or has a changed username, the process may be delayed or impossible.

PulsoMax works to offer the best possible experience and, therefore, maintains this policy as a form of commitment, security and transparency with all customers.